AI
technology to improve
customer
experience
Open CX is an AI-powered digital experience platform offering a 360-degree view of the customer journey.
Our proprietary AI solution transforms customer experiences, propelling businesses toward success.
Integration with Existing Systems
Trusted by companies all over the world
OpenCX Ecosystem
The OpenCX ecosystem represents IntiCo's most capable AI
OpenCX is evolving to be more than just the models. It supports an entire ecosystem — from the products that a lot of customer use every day, to the APIs and platforms helping developers and businesses innovate.
Sprach
Channelty
Agente
Survey
- Data Collection: Collection of data relevant to bot training.
- Real-time compliance updates: Parameter configuration, algorithm settings, and tests to train the bot.
- Hyper-Personalization: Incorporation of the client's communication style, integrations, specific terminology and usage scenarios.
AI in OpenCX
Redefining Customer Experience
Natural Language Processing (NLP)
Ability to understand and process human language, including speech recognition, text comprehension, and contextual understanding.
Predictive Analytics
Ability to forecast future outcomes or trends based on historical data and patterns.
Autonomous Decision-Making
Capacity to make decisions or take actions independently based on predefined rules or learned patterns.
Machine Learning
Capacity to learn from data and improve performance over time without being explicitly programmed, including the ability to handle complex patterns and correlations.
Reasoning and Problem-Solving
The ability to analyze information, make inferences, and solve problems in a manner similar to human reasoning.
Speech and Voice Recognition
Ability to accurately transcribe and interpret spoken language, enabling applications like voice assistants and transcription services.
OpenCX Capabilities
OpenCX use the latest artificial intelligence technology to understand and respond to customer inquiries, providing accurate and efficient assistance.
Seamless Integration
Seamless Integration effortlessly connects OpenCX with your existing tools and systems, enabling a smooth and productive workflow. Say goodbye to manual data entry and enjoy a streamlined support process.
- Client 360º
An Omnichannel Approach
Service agents can address issues with the help of complete customer visibility, including purchases, service history, and storefront experiences.
Client 360º
Client 360º
Client 360º
Client 360º
Client 360º
Client 360º
Client 360º
Client 360º
Omnichannel
Conversations going across channels.
Key Benefits
- AI-powered
Adapting the OpenCX tool to your unique business scenarios:
A comprehensive suite of integrated CX applications for customer self-service, omnichannel interaction, workforce engagement and employee collaboration.
- 24/7 Support
- Time efficient
- Data-driven
Hospitality and travel
Customer Service
E-Commerce
Industries We Serve
Empowering Diverse Sectors: Explore How Our AI Chatbots Revolutionize Industries.
Hospitality and Travel
By incorporating these capabilities, AI can significantly enhance the guest experience, streamline operations, and contribute to the overall success of the hospitality industry. However, it’s important to balance automation with a human touch to maintain the warmth and personal connection that guests value in their interactions with hotels.
Facilitate room bookings, changes, and cancellations through a seamless, automated process.
Guide guests through the check-in and check-out process, including verifying identification and payment information.
- Robotic Delivery: Utilize robots for room service, delivering items like towels, toiletries, and food.
- Smart Room Controls: Allow guests to control lighting, temperature, and other amenities through voice commands or mobile apps.
Regulatory Compliance: Assist in ensuring that the hotel adheres to legal requirements, such as data privacy regulations and safety standards.
Offer suggestions for local attractions, restaurants, transportation options, and other points of interest based on guest preferences.
Recognize when a guest request requires human intervention and facilitate a smooth transition to a live agent.
E-Commerce
An AI virtual assistant designed for the e-commerce industry should possess a range of capabilities to enhance customer experiences, streamline operations, and drive sales. Here are some key capabilities that such a virtual assistant should have:
Provide personalized product suggestions based on customer preferences, browsing history, and purchase behavior.
Offer detailed product information, specifications, and user reviews to help customers make informed purchasing decisions.
Provide details about pricing, discounts, promotions, and any applicable coupons or codes.
Suggest related or complementary products to encourage customers to add more items to their cart.
Provide real-time information on product availability, sizes, colors, and stock levels.
Provide support for various payment methods, address payment issues, and ensure secure transactions.
Financial, Credit Risk & Collection
An AI virtual assistant designed for the Risk, Credit, and Collections industry should have a range of capabilities to assist with risk assessment, credit evaluation, and collection processes. Here are some key capabilities that such a virtual assistant should have:
Help customers set up payment arrangements and plans based on their financial situations.
Assist in the process of determining credit scores, evaluating credit applications, and making underwriting decisions.
Utilize algorithms to identify potential cases of fraud or suspicious activity, and provide recommendations for further investigation.
Assist in developing and refining collections strategies to improve recovery rates and reduce delinquencies.
Provide insights and recommendations for managing and optimizing debt portfolios.
Utilize machine learning models to predict and assess the likelihood of default or delinquency.
By incorporating these capabilities, an AI virtual assistant can significantly enhance the efficiency and effectiveness of risk assessment, credit evaluation, and collections processes in the industry. It’s crucial to ensure that the virtual assistant complies with all relevant regulatory requirements and maintains the highest standards of data security and privacy.
Tailor Your Chat Experience: Custom Branding and Multilingual AI Support
Customize your chat appearance with your company’s colors and branding. Your AI agent will understand and respond in 15 different languages.
Choose the right solution
Simple pricing with no hidden fees. Choose the right solution according to your business needs or Schedule a Call
Startup
Best for small business
$189
Billed monthly
- AI Conversational Chatbot
- Embed Website Widget
- Machine Learning
- Multilingual Capabilities
- Natural Language Processing
- Human Handoff
- Data Privacy and Security
- 12/7 Email Support
- Up to 4000 Monthly AI-Transaction
- Additional Transaction : $0.043
Intermediate
Best for growing business
$329
Billed monthly
- AI Conversational Chatbot
- Customize Embed Website Widget
- Machine Learning
- Multilingual Capabilities
- Natural Language Processing
- Human Handoff (Platform Agent)
- Data Privacy and Security
- Analytics and Reporting
- 24/7 Email Support
- Up to 8000 Monthly AI - Transaction
- Additional Transaction : $0.039
Enterprise
Build your plan
Build your plan
- AI Conversational Chatbot
- Embed Website Widget
- Customize Website Widget
- Machine Learning
- Multilingual Capabilities
- Human Handoff (Platform Agent)
- AI Multi-Channel Integration
- WhatsApp-SMS-Messenger
- FAQs and Self-Service Support
- Customer Feedback and Reviews
- Data Privacy and Security
- External Systems and CRM Integration
- Speech and Voice Recognition
- Analytics and Reporting
- Real Time 24/7 Chat Support
Startup
Best for small business
$163
Billed yearly
- AI Conversational Chatbot
- Embed Website Widget
- Machine Learning
- Multilingual Capabilities
- Natural Language Processing
- Human Handoff
- Data Privacy and Security
- 12/7 Email Support
- Up to 4000 Monthly AI-Transaction
- Additional Transaction : $0.043
Intermediate
Best for growing business
$299
Billed yearly
- AI Conversational Chatbot
- Customize Embed Website Widget
- Machine Learning
- Multilingual Capabilities
- Natural Language Processing
- Human Handoff (Platform Agent)
- Data Privacy and Security
- Analytics and Reporting
- 24/7 Email Support
- Up to 8000 Monthly AI - Transaction
- Additional Transaction : $0.039
Enterprise
Build your plan
Build your plan
- AI Conversational Chatbot
- Embed Website Widget
- Customize Website Widget
- Machine Learning
- Multilingual Capabilities
- Human Handoff (Platform Agent)
- AI Multi-Channel Integration
- WhatsApp-SMS-Messenger
- FAQs and Self-Service Support
- Customer Feedback and Reviews
- Data Privacy and Security
- External Systems and CRM Integration
- Speech and Voice Recognition
- Analytics and Reporting
- 24/7 Chat Support
Frequently Asked Questions
Got any questions? we’re here to help
Unsure of what solutions best fit your needs? don’t hesitate to reach out!.
Our AI Conversational Integration chatbots systems are designed to seamlessly integrate with various applications, platforms, or services in order to facilitate natural and interactive conversations with our users. These chatbots leverage artificial intelligence (AI) and natural language processing (NLP) technologies to understand and respond to user queries in a human-like manner.
Each client is different, the integration is charged separately at an affordable price.
1 transaction = (query – Chatbot response).
Design your Website widget in your own style with your own colors and designs and rich more leads.
We offer multiple ways for you to conveniently pay your invoice .Automatic payments including credit card /debit card or manual payments including wire/bank transfer and check accepted.
