AI
technology to improve
customer
experience
Open CX is an AI-powered digital experience platform offering a 360-degree view of the customer journey.
Our proprietary AI solution transforms customer experiences, propelling businesses toward success.
Integration with Existing Systems
Trusted by companies all over the world
OpenCX Ecosystem
The OpenCX ecosystem represents IntiCo’s most capable AI
OpenCX is evolving to be more than just the models. It supports an entire ecosystem — from the products that a lot of customer use every day, to the APIs and platforms helping developers and businesses innovate.
Sprach
Channelty
Agente
Survey
Management
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Data Collection: Collection of data relevant to bot training. -
Real-time compliance updates: Parameter configuration, algorithm settings, and tests to train the bot. -
Hyper-Personalization: Incorporation of the client’s communication style, integrations, specific terminology and usage scenarios.
IntiCo Offices
0
Countries
Offices in 8 countries serving more than 50 countries worldwide.
0
Years
Innovating in Customer Experience.
0
Market
Of our customers belong to banks and insurances companies.
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Clients
Worldwide.
AI in OpenCX
Redefining Customer Experience
Natural Language Processing (NLP)
Ability to understand and process human language, including speech recognition, text comprehension, and contextual understanding.
Predictive Analytics
Ability to forecast future outcomes or trends based on historical data and patterns.
Autonomous Decision-Making
Capacity to make decisions or take actions independently based on predefined rules or learned patterns.
Machine Learning
Capacity to learn from data and improve performance over time without being explicitly programmed, including the ability to handle complex patterns and correlations.
Reasoning and Problem-Solving
The ability to analyze information, make inferences, and solve problems in a manner similar to human reasoning.
Speech and Voice Recognition
Ability to accurately transcribe and interpret spoken language, enabling applications like voice assistants and transcription services.
OpenCX Capabilities
OpenCX use the latest artificial intelligence technology to understand and respond to customer inquiries, providing accurate and efficient assistance.
Conversational AI
Capacity to engage in natural, interactive conversations with users, typically through chatbots or virtual assistants.
Personalization and Recommendation
Capability to provide tailored experiences, content, or suggestions based on individual preferences and behavior.
Continuous Learning and Adaptation
Capability to adapt to new data and changing circumstances to improve performance over time.
Multi-language Support
Communicate effortlessly across different languages with OpenCX multi-language capabilities.
Analytics and Reporting
Gain valuable insights into your email performance with OpenCX analytics and reporting features.
Secure Data Encryption
Protect your sensitive information with OpenCX secure data encryption.
Seamless Integration
Seamless Integration effortlessly connects OpenCX with your existing tools and systems, enabling a smooth and productive workflow. Say goodbye to manual data entry and enjoy a streamlined support process.
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Client 360º
An Omnichannel Approach
Service agents can address issues with the help of complete customer visibility, including purchases, service history, and storefront experiences.
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Historical Transaction Information
Client 360º
Relationships, products and account
Client 360º
Client 360º
Client 360º
Online activityand social information
Client 360º
Client 360º
Service Request and Open Application Status
Client 360º
Client 360º
Omnichannel
Conversations going across channels.
Customers want to connect with you using their favorite communication channels. Integrate Easy chat with multiple platforms to make sure you are there for them.
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Key Benefits
Gain Actionable Insights to Optimize Your Support Strategy
Customer Experience Optimization
24/7 and real-time attention to any query and from any location on a global scale under multi-language support.
Reduction of Operational Costs
The inclusion of AI processes in its end-user service processes allows it to handle an efficient alternative over automatable tasks.
Hyper Personalization
OpenCX-based automations can deliver personalized recommendations and offers based on customer data and behavior.
Operational Efficiency
AI-based automation frees up human resources for more complex and strategic tasks.
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AI-powered
Adapting the OpenCX tool to your unique business scenarios:
A comprehensive suite of integrated CX applications for customer self-service, omnichannel interaction, workforce engagement and employee collaboration.
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24/7 Support -
Time efficient -
Data-driven
Hospitality and travel
Richard Grayson
3h ago
Hi @inticotravel. I’m intereses in booking a cruise.
Can you provide me with some information about the price of the cruise deal?.
Customer Service
Travis Barker
2h ago
Hi there! I’m having trouble with my recent order. It seems like one item is missing from the package I received.
E-Commerce
Carlos Santana
30m ago
Hi! I’m interested in purchasing a laptop, but I’m not sure which one would be the best fit for my needs.
IntiCo Travel (OpenCX)
3h ago
Of course Richard!, I’d be happy to assist you with that.
May I Know which cruise you are interested in?.
Inti Store (OpenCX)
3h ago
Hi Travis!, I apologize for the inconvenience. Could you please provide me with your order number so I can look into this for you?.
TechShop Store (OpenCX)
3h ago
Hi Carlos!, I’d be happy to help you find the perfect laptop. Can you tell me a bit more about what you’ll be using it for?.
Industries We Serve
Empowering Diverse Sectors: Explore How Our AI Chatbots Revolutionize Industries.
Hospitality and Travel
Health
Financial Services
Hospitality and Travel
Health
Financial Services
Hospitality and Travel
By incorporating these capabilities, AI can significantly enhance the guest experience, streamline operations, and contribute to the overall success of the hospitality industry. However, it’s important to balance automation with a human touch to maintain the warmth and personal connection that guests value in their interactions with hotels.
Booking and Reservation Management
Facilitate room bookings, changes, and cancellations through a seamless, automated process.
Check-In and Check-Out Assistance
Guide guests through the check-in and check-out process, including verifying identification and payment information.
Automated Room Service and Amenities
- Robotic Delivery: Utilize robots for room service, delivering items like towels, toiletries, and food.
- Smart Room Controls: Allow guests to control lighting, temperature, and other amenities through voice commands or mobile apps.
Legal and Compliance Support
Regulatory Compliance: Assist in ensuring that the hotel adheres to legal requirements, such as data privacy regulations and safety standards.
Local Recommendations and Information
Offer suggestions for local attractions, restaurants, transportation options, and other points of interest based on guest preferences.
Human Handoff
Recognize when a guest request requires human intervention and facilitate a smooth transition to a live agent.
E-Commerce
An AI virtual assistant designed for the e-commerce industry should possess a range of capabilities to enhance customer experiences, streamline operations, and drive sales. Here are some key capabilities that such a virtual assistant should have:
Product Recommendations
Provide personalized product suggestions based on customer preferences, browsing history, and purchase behavior.
Product Information and Descriptions
Offer detailed product information, specifications, and user reviews to help customers make informed purchasing decisions.
Price and Promotion Information
Provide details about pricing, discounts, promotions, and any applicable coupons or codes.
Cross-Selling and Upselling
Suggest related or complementary products to encourage customers to add more items to their cart.
Inventory and Availability Checks
Provide real-time information on product availability, sizes, colors, and stock levels.
Payment Assistance
Provide support for various payment methods, address payment issues, and ensure secure transactions.
Financial, Credit Risk & Collection
An AI virtual assistant designed for the Risk, Credit, and Collections industry should have a range of capabilities to assist with risk assessment, credit evaluation, and collection processes. Here are some key capabilities that such a virtual assistant should have:
Payment Arrangements and Plans
Help customers set up payment arrangements and plans based on their financial situations.
Credit Scoring and Underwriting
Assist in the process of determining credit scores, evaluating credit applications, and making underwriting decisions.
Fraud Detection and Prevention
Utilize algorithms to identify potential cases of fraud or suspicious activity, and provide recommendations for further investigation.
Collections Strategy Optimization
Assist in developing and refining collections strategies to improve recovery rates and reduce delinquencies.
Debt Portfolio Analysis
Provide insights and recommendations for managing and optimizing debt portfolios.
Machine Learning for Risk Prediction
Utilize machine learning models to predict and assess the likelihood of default or delinquency.
By incorporating these capabilities, an AI virtual assistant can significantly enhance the efficiency and effectiveness of risk assessment, credit evaluation, and collections processes in the industry. It’s crucial to ensure that the virtual assistant complies with all relevant regulatory requirements and maintains the highest standards of data security and privacy.
Tailor Your Chat Experience: Custom Branding and Multilingual AI Support
Customize your chat appearance with your company’s colors and branding. Your AI agent will understand and respond in 15 different languages.
Choose the right solution
Simple pricing with no hidden fees. Choose the right solution according to your business needs or Schedule a Call
Startup
Best for small business
$189
Billed monthly
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AI Conversational Chatbot -
Embed Website Widget -
Machine Learning -
Multilingual Capabilities -
Natural Language Processing -
Human Handoff -
Data Privacy and Security -
12/7 Email Support -
Up to 4000 Monthly AI-Transaction -
Additional Transaction : $0.043
Intermediate
Best for growing business
$329
Billed monthly
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AI Conversational Chatbot -
Customize Embed Website Widget -
Machine Learning -
Multilingual Capabilities -
Natural Language Processing -
Human Handoff (Platform Agent) -
Data Privacy and Security -
Analytics and Reporting -
24/7 Email Support -
Up to 8000 Monthly AI – Transaction -
Additional Transaction : $0.039
Enterprise
Build your plan
Build your plan
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AI Conversational Chatbot -
Embed Website Widget -
Customize Website Widget -
Machine Learning -
Multilingual Capabilities -
Human Handoff (Platform Agent) -
AI Multi-Channel Integration -
WhatsApp-SMS-Messenger -
FAQs and Self-Service Support -
Customer Feedback and Reviews -
Data Privacy and Security -
External Systems and CRM Integration -
Speech and Voice Recognition -
Analytics and Reporting -
Real Time 24/7 Chat Support
Startup
Best for small business
$163
Billed yearly
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AI Conversational Chatbot -
Embed Website Widget -
Machine Learning -
Multilingual Capabilities -
Natural Language Processing -
Human Handoff -
Data Privacy and Security -
12/7 Email Support -
Up to 4000 Monthly AI-Transaction -
Additional Transaction : $0.043
Intermediate
Best for growing business
$299
Billed yearly
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AI Conversational Chatbot -
Customize Embed Website Widget -
Machine Learning -
Multilingual Capabilities -
Natural Language Processing -
Human Handoff (Platform Agent) -
Data Privacy and Security -
Analytics and Reporting -
24/7 Email Support -
Up to 8000 Monthly AI – Transaction -
Additional Transaction : $0.039
Enterprise
Build your plan
Build your plan
-
AI Conversational Chatbot -
Embed Website Widget -
Customize Website Widget -
Machine Learning -
Multilingual Capabilities -
Human Handoff (Platform Agent) -
AI Multi-Channel Integration -
WhatsApp-SMS-Messenger -
FAQs and Self-Service Support -
Customer Feedback and Reviews -
Data Privacy and Security -
External Systems and CRM Integration -
Speech and Voice Recognition -
Analytics and Reporting -
24/7 Chat Support
Frequently Asked Questions
Got any
questions? we’re here to
help
Unsure of what solutions best fit your needs? don’t hesitate to reach out!.
Contact Us
What do we offer?
Our AI Conversational Integration chatbots systems are designed to seamlessly integrate with various applications, platforms, or services in order to facilitate natural and interactive conversations with our users. These chatbots leverage artificial intelligence (AI) and natural language processing (NLP) technologies to understand and respond to user queries in a human-like manner.
Integration cost with your systems included?
Each client is different, the integration is charged separately at an affordable price.
What does Transation mean?
1 transaction = (query – Chatbot response).
How does Customize Websites widget work?
Design your Website widget in your own style with your own colors and designs and rich more leads.
How do I pay my plan invoices?
We offer multiple ways for you to conveniently pay your invoice .Automatic payments including credit card /debit card or manual payments including wire/bank transfer and check accepted.
Roadmap
OpenCX Roadmap
2022 – AI Chatbot
Customer Service & CX Journey.
2023 – AI Voicebot
Use cases such as fraud prevention, collections, sales automation, etc.
2024 – Onboarding
Data Analysis, Content Delivery, Predictive Analytics.
2024 – Services Integration
Use cases associated with automating unattended processes such as document reading, reporting, etc.
2024 – Business Processes
Use cases associated with using an AI-based orchestrator.
2025 – Multimedia and Video Bots
Use cases such as image processing, video generation, video assistant, etc.